FAQs

Welcome to Black Market Bakery! We offer a delicious wide-range selection of cakes, cupcakes, and pies for all occasions. In this FAQ section, we've put together the answers to some of our most frequently asked questions.

If you have any other questions or concerns, please feel free to contact us!

 

What types of cakes do you offer?
We offer a wide variety of cakes, including classic flavours like chocolate and vanilla, as well as specialty flavours like red velvet, carrot cake, and lemon. We also have a selection of gluten-free and vegan cakes.


How do I place an order?
You can place an order directly through our website. Simply select the items you would like to order, choose your preferred delivery or pickup date and time, select your method of payment and complete the checkout process.


How far in advance do I need to place my order?
We recommend placing your order at least 48 hours in advance to ensure availability. However, we do our best to accommodate last-minute orders whenever possible.


Do you offer delivery?
Yes, we offer free delivery within a certain radius of our kitchen. Delivery fees vary based on the distance from our kitchen. You can check the delivery options and rates during the checkout process.


How can I get my order?
We provide Pickups & Delivery options all over Hong Kong.
Pickups at a nearby MTR station or our Kitchen 16A, 64 Victoria Road, Kennedy Town is free. 


Can I make changes to my order after it has been placed?
We may be able to make changes to your order if you contact us at least 24 hours before the scheduled pickup or delivery time. Please note that changes may not be possible if the order has already been prepared.


Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and promotions on our products. To stay up-to-date on our latest offers, you may view our current promotions on social media. 


What is your cancellation policy?
If you need to cancel your order, please contact us as soon as possible. We may be able to issue a full or partial refund depending on the timing and circumstances of the cancellation.


How should I store my baked goods?
Our cakes, cupcakes, and pies should be stored in a cool, dry place. If you're not planning to eat them right away, we recommend storing them in the refrigerator or freezer to maintain freshness. Please refer to the storage instructions provided with your order for specific guidance.